Who Cares?
Practical health and social care training
Expert Care Training
Courses are delivered face to face for care homes, domiciliary care teams and supported living providers. Sessions combine clear guidance with practical activities, realistic scenarios and opportunities for discussion. Content can be adapted to reflect the service and the people being supported.
Available Courses
Our professional training programs are designed specifically for care staff, clinical leads, and support workers. We focused on building real-world competence through CQC-aligned workshops that empower your team to deliver high-quality care.
Moving and Handling
Practical training that helps staff move and support people safely while protecting dignity, comfort and independence. Delegates consider their own safety, the person's abilities and wishes, equipment, the environment and the importance of effective communication before and during every move.
Key areas
- • Relevant health and safety responsibilities
• TILEO or ELITE risk assessment principles
• Dynamic risk assessment
• Ready Steady Move communication
• Stable base and safer movement principles
• Assessing a person's ability to participate and bear weight
• Dignity, independence and person-centred support
• Practical demonstration, supervised practice and assessment
Moving and Handling Train the Trainer
A structured two-day programme for staff who will deliver or support moving and handling training within their organisation. The course develops subject knowledge, practical competence and the confidence to facilitate learning effectively.
The programme includes
- • Relevant legislation, responsibilities and safer practice
• Practical moving and handling skills
• Planning and delivering effective training
• Micro-teaching
• Peer observation
• Knowledge assessment
• Practical assessment
• Individual trainer feedback and reports
• Supporting training documentation and certificates
Emergency First Aid at Work
Practical emergency training that helps staff respond calmly and appropriately when someone becomes ill or injured. Learning is related to situations that may arise within care environments and includes opportunities to practise essential first-aid skills.
The precise duration and content will be confirmed according to the course required and the appropriate learning outcomes.
The workshop includes:
- Managing unresponsive casualties
- CPR and Defibrillator usage
- Choking and wound management
- Responding to falls and head injuries
Safeguarding Adults
Helps staff recognise possible abuse or neglect, respond appropriately, record concerns accurately and report them through the correct channels. The training promotes professional curiosity and reinforces the importance of listening, acting and keeping the adult at the centre of the safeguarding process.
Key areas
- • Types and indicators of abuse and neglect
• The five Rs of safeguarding
• Responding to a disclosure
• Accurate recording and reporting
• Whistleblowing and professional curiosity
• Mental Capacity Act principles and DoLS awareness
• Person-centred safeguarding and appropriate escalation
Understanding Dementia and Behaviours That Challenge
An interactive workshop that helps staff understand how dementia may affect a person's perception, communication and experience of care. Delegates explore the meaning behind behaviour and consider practical, compassionate ways to reduce distress and support wellbeing.
Key areas
- • Understanding dementia and common misconceptions
• Seeing the person behind the diagnosis
• Communication and emotional needs
• Possible causes and triggers of distress
• Adapting the environment and approach
• Dignity, choice and person-centred support
• Practical and sensory learning activities
Safe Handling and Administration of Medication
Supports staff to handle and administer medication safely, understand their accountability and maintain clear, accurate records. The course reinforces the action staff should take when information is unclear, a medication is refused or omitted, or an error or safeguarding concern arises.
Key areas
- • Roles, responsibilities and accountability
• Safe administration principles and checks
• MAR charts and accurate record-keeping
• Storage and disposal
• Refusal, omission and medication errors
• Covert administration and safeguarding
• Controlled drugs awareness
• Clear care notes and escalation
Care Standards Refresher Workshop
A practical three-hour workshop that brings the CQC Fundamental Standards together and helps staff reconnect mandatory learning with everyday care practice. It is designed for services that want to reinforce the essentials of safe, dignified and person-centred care in one interactive session.
The workshop includes
- Person-centred care
- Dignity, respect and communication
- Consent, choice and independence
- Safeguarding and professional curiosity
- Safe care and treatment
- Infection prevention and control
- Accurate care notes and record-keeping
- Recognising concerns and taking appropriate action
- How everyday practice provides evidence of care quality
Managers are invited to identify any particular areas of concern or learning priorities before the session so that relevant examples can be incorporated.
Learning Experience
Practical methods
- Every session is designed to connect learning with the realities of care. Depending on the course, delegates may take part in:
• Realistic care scenarios and guided discussion
• Practical demonstrations and supervised practice
• Observation and reflection activities
• Examples of effective and poor care documentation
• Person-centred problem-solving exercises
• Accessible multiple-choice knowledge assessments
• Opportunities to ask questions without feeling judged
Throughout the training, staff are encouraged to consider dignity, communication, independence, professional curiosity and the possible consequences of their decisions.
Inclusive learning
- People learn in different ways. Who Cares creates an inclusive and supportive learning environment for delegates with different levels of confidence, experience and literacy, including people with dyslexia and those who use English as an additional language.
Training uses clear language, discussion, visual examples, demonstrations, practical activities and accessible assessments. Delegates are encouraged to participate without being put on the spot, and reasonable support can be discussed with the manager before the course.
Clear evidence for managers
Training should give managers confidence as well as developing staff knowledge and practice. Appropriate supporting evidence is provided for each course and may include:
• Learner registration and training records
• Multiple-choice knowledge assessments
• Practical competency assessments where relevant
• Delegate feedback
• Certificates of attendance or successful completion
• Trainer observations and individual reports for Train-the-Trainer courses
• Supporting documentation that can be retained as evidence of learning and development
Course content is reviewed and updated to reflect current legislation, recognised good practice and relevant CQC expectations.
Training designed to support providers in meeting current legislation, recognised good practice and CQC expectations.
Courses reinforce the CQC Fundamental Standards where relevant and help staff understand how these standards apply in everyday practice.
- Detailed delegate attendance records
- Individual knowledge assessment results
- Practical competence observations where relevant
- Summary of key discussion areas and staff queries
- Facilitator feedback on group engagement
- Training certificates for participant files
- Course content summary aligned with current care standards
Course content is reviewed and updated regularly to reflect changes in legislation, best practice guidance and the CQC Fundamental Standards where relevant.
Common questions
How long are the courses
Many refresher workshops are approximately three hours. Regulated, specialist or Train-the-Trainer courses may require longer. The duration will always be confirmed when we discuss your requirements.
How many people can attend
Group size depends on the subject, the available space and whether practical assessment is required. We will agree a suitable number so that everyone can participate and receive appropriate support.
Where is training delivered
Training is delivered at your care setting or agreed venue, helping staff relate the learning to their own working environment.
Can the training reflect our service
Content can be adapted to reflect your specific service, the people you support and any particular learning priorities identified by managers.
What evidence will we receive
Evidence varies by course and may include learner records, knowledge assessments, practical assessments, feedback, certificates and individual reports for Train-the-Trainer delegates.